Privacy Policy

Effective date: September 2024

 

Privacy Policy – Kindred Families At Kindred Families (referred to as "we," "us," or "our"), your privacy is a priority. This policy outlines how we collect, manage, store, use, and disclose your personal information. It also provides the framework within which we operate, designed to protect your privacy. Please read this policy alongside any supplementary privacy documents or procedures that we may periodically introduce or update.

If you disagree with the terms outlined here, we kindly ask that you refrain from providing us with your personal information.

 

Your Personal Information and Privacy

This Privacy Policy details:

  • How we collect, store, use, disclose, and manage your personal information.

  • Security Measures: Physical, electronic, and procedural safeguards in place to protect your data.

However, by providing personal information through our website, you acknowledge the inherent risks associated with online transactions. You agree not to hold us responsible for any security breaches unless caused by violations of law, gross negligence, or intentional misconduct.

We also reserve the right to share de-identified user information with third parties. Rest assured, any privacy-related complaints are taken seriously, and our policy includes a procedure for handling them effectively.

 

Definitions

  • Information and Records: Includes both electronic and physical records but excludes publicly available information and employee records under the Privacy Act.

  • Personal Information: Any data that identifies you or could reasonably be used to do so.

  • Sensitive Information: Covers biometric, genetic, health, criminal, political, and membership-related data.

 

What Personal Information Do We Collect?

The type of information we collect depends on your interaction with us and may include:

  • Name, gender, and date of birth

  • Email address

  • Occupation and job title

  • Business details

  • Technology used to access our services

  • Residential or mailing address

  • Contact numbers

  • Government identifiers

  • Passport and visa information

  • Financial details

You can choose not to provide certain information, but this may limit our ability to meet obligations or provide services. Using a pseudonym or remaining anonymous is permitted but may also restrict access to some of our offerings.

 

Why Do We Collect, Hold, Use, and Disclose Personal Information?

We collect personal information for various purposes, including:

  • Delivering services or relevant information

  • Processing service orders

  • Managing collections and compliance

  • Assessing creditworthiness or employment applications

  • Creating your online profile

  • Responding to legal or customer inquiries

We may disclose your personal information to:

  • Related entities or trusted partners

  • Electronic payment providers

  • Government authorities as required by law

  • Technology providers, advisors, auditors, and legal counsel

  • Prospective business buyers

Certain disclosures, such as preventing imminent health or safety risks, may occur without your consent.

 

Use of Third-Party Software

Our website utilizes third-party technologies, including:

  • Google Analytics

  • Email marketing platforms

  • Payment processors

Please review their privacy policies to understand how they collect and use data, as it is beyond our control.

 

Direct Marketing

With your consent, we may use your personal information for marketing purposes. You can opt out at any time via links provided in our communications or by contacting us directly.

 

Cross-Border Disclosure of Personal Information

Your information may be stored in the Cloud and shared with overseas third parties, such as providers of:

  • Cloud software or maintenance

  • Training services

  • Infrastructure or hardware

By submitting your personal information, you consent to these disclosures. However, we cannot guarantee compliance with Australian privacy laws by all overseas entities.

 

How Do We Secure Your Personal Information?

We take reasonable steps to ensure the accuracy and security of your data:

  • Electronic Data: Protected with access controls and passwords.

  • Physical Records: Stored securely.

Despite these measures, no system is entirely immune to breaches.

 

Accessing and Correcting Your Personal Information

Submit written requests for access or correction. We will respond promptly unless granting access:

  • Impacts others' privacy

  • Is frivolous or unlawful

  • Cannot be verified

Reasonable fees may apply, and access may be withheld until payment is received.

COMPLAINTS

For complaints or concerns about this policy, contact our Privacy Officer via [email protected]. We will respond promptly and professionally.

MORE INFORMATION

For any further questions, contact us directly via 

[email protected]